Privacy Policy

Information We Collect

Information You Provide

When you place an order, make an enquiry, subscribe to our communications, or contact us, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping addresses
• Order details
• Any information you voluntarily provide

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visit
• Website usage data

This information helps us improve our website and customer experience.

How We Use Your Information

We use your information to:

• Process and fulfil orders
• Communicate regarding purchases and enquiries
• Provide customer support
• Improve our products, services, and website
• Send marketing communications where permitted by law or with your consent
• Prevent fraud and protect our business

Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with trusted third-party service providers who assist us with:

• Payment processing
• Shipping and logistics
• Website hosting
• Marketing and communications
• Business operations

These providers only receive the information necessary to perform their services.

We may also disclose information where required by law or to protect our legal rights.

Cookies & Analytics

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our website.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

Payment Security

Payments are processed through secure third-party payment providers. Joybox does not store your complete credit card or payment information on its servers.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorised access, misuse, disclosure, or loss.

While we strive to protect your information, no method of electronic transmission or internet storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites.

We encourage you to review their privacy policies before sharing any personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Your Rights

You may contact us at any time to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information, subject to applicable legal obligations

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and become effective immediately upon publication.

Governing Law

This Privacy Policy shall be governed by the laws of India. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.