Returns & Refunds Policy
At Joybox, every gift is thoughtfully curated and carefully prepared for its recipient. As many of our products are customised, personalised, or assembled to order, we are unable to accept general returns or offer refunds for change-of-mind purchases.
💳 Refund Eligibility
All sales are considered final once an order has been processed.
If your order arrives:
- Damaged during transit
- Defective
- Incorrect
- Missing items
Please contact us within 24 hours of delivery at hello@joyboxco.in.
📦 Replacements & Resolutions
To help us assess the issue, please provide:
- Your order number
- Photographs of the product and packaging
- Details of the concern
Once reviewed, we will work with you to arrange a suitable resolution, which may include a replacement, store credit, or another appropriate solution.
❌ Order Cancellations
Orders may be cancelled within 12 hours of placement, provided processing or customisation has not yet begun.
Once an order has entered production, personalisation, packing, or dispatch, it cannot be cancelled.
Contact Us
If you have any concerns regarding your order, we're always happy to help.